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Digitaline IPTV Refund Policy

Last updated: October 22, 2026

This policy explains how refunds and cancellations work for Digitaline IPTV subscriptions. In short: subscriptions are non-refundable, you choose whether to renew, and you can test the service first with a free trial.

1. Subscriptions are non-refundable

Digitaline IPTV subscriptions are non-refundable once your login details have been sent to you. This applies to every plan, whatever its length (1, 3, 6 or 12 months) and its number of devices (1, 2 or 3).

2. Try before you buy

Because subscriptions can't be refunded, we encourage you to test the service on your own device and internet connection before you order:

  • ask for a free trial on WhatsApp; the team confirms whether a trial is available for your device and sends you the details;
  • or start with the 1-month plan, the smallest amount to pay up front, before you choose a longer plan.

3. Cancelling and renewing

There is no contract. Each plan is paid once for the period you choose and is not renewed unless you order again. You can simply choose not to renew at the end of your plan; your service stays active until the end of the period you paid for.

4. If something isn't working

If you have a problem with the service, message our support team on WhatsApp, 24/7. Tell us your device, the player app you use and what you see on screen (a screenshot helps), and the team will help you fix it. Most issues come from the player settings, the login details or the home connection, and can be solved remotely.

5. Third-party costs

Fees you pay to third parties, such as a player app's premium version, a device or an internet subscription, are not paid to Digitaline IPTV and are not covered by this policy.

6. Digital delivery

Digitaline IPTV is delivered digitally only: nothing is shipped to you. Once your payment is confirmed, your login details and setup instructions are sent to you, and you install the service yourself with our IPTV setup guide.

7. Mandatory consumer rights

This policy does not limit refund, cancellation or statutory rights that cannot legally be excluded where you live. Where mandatory law gives you stronger protection, that law applies.

8. Contact

For questions about this policy, message our support team on WhatsApp from our contact page.